Broadband Services Operations - Tech Lead

Connect with Eutelsat Group

Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator.

As a global leader in satellite communications, we provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, provide wholesale broadband Internet access services.

With Eutelsat Group You’ll Get To:

• Pioneer the future of Space Technology
• Bring connectivity to remote frontiers
• Collaborate with customer-centric experts
• Embrace cultural diversity in our global team

Where your skills ignite opportunities & you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

Who You Are: 

The mission of the Broadband Services Operations – TL is to

• Ensures the availability of broadband services in production, respecting the SLA and guaranteeing leading skills to quickly manage service and infrastructural events
• Develops a reference knowledge of end-to-end services ensuring the technical mastery of each system and subsystem involved.
• Provides design support, configures and manages the baseband satellite infrastructures
• Provides expertise for dedicated activities involving B2B customer, ensuring a high level of service quality
• Provides support to manages and maintains satellite network access systems, applications and ground equipment 
• Acts as an interface among the different teams within the operations department and keep communications with 3rd parties and vendors

You want to make a real difference in the world by joining us on our mission to be the most trusted partner for GEO-LEO global satellite connectivity, finally bridging the digital divide.

Join us today because connecting your world changes everything.

What You’ll Do:

• Be a reference for service fulfilment of business services
• Provide technical service mastery through connectivity OPS on a variety of VSAT networks and broadband platforms
• Contribute to requirements of any operating tools (service fulfilment & assurance), required for provisioning and monitoring of any services offered to customers
• Contribute to company problem and change management processes
• Contribute to analyse serious faults and prepare plan for network improvements
• Identify proactive actions to prevent issue on platform components, tools and databases, aiming at improved service availability and high customer satisfaction.
• Contribute to the preparation of network service architecture in accordance with SLA and existing infrastructure
• Be a reference for scoping, evaluating and supervising implementation of connectivity services
• Contribute to the feasibility validation of any proposed service SLAs.

What it Takes:

• Master’s degree in Computer Science, Telecommunication Engineering or related fields
• 3+ years of experience in the telecommunications sector, with a focus on the service operations.
• In-depth knowledge of satellite communications, radio-frequency and video broadcasting
• Strong knowledge of ISO/OSI stack, networking and routing (e.g., OSPF, MPLS) protocols
• Knowledge of Unix-based computer operating systems, networking tools (i.e., Telnet, SSH, FTP/SCP) and standard business software (spreadsheets, word processing, presentations)
• Experience in scripting and programming languages (e.g., Python, Bash) and knowledge of database management (e.g. MySQL, InfluxDB, Clickhouse)
• Mastery troubleshooting skills v Flexibility and adaptability to extra-time schedule
• Detail oriented with interpersonal and organizational skills
• Ability to work in a team with on-call rotation
• Problem solving and analytic skills
• Ability to diagnose and resolve issues with network connections, wireless signals, and internet connectivity
• Interact with other teams in the company and provide technical support and advice
• Fluent written and spoken English is compulsory

What We’d Love:

• Specific experience in satellite telecommunications and/or networking
• Experience in configuring networking devices and Juniper/Cisco certifications
• UNIX/LINUX certifications
• Knowledge of other languages

Where You’ll Be: Turin, Italy