Head of ITSM and Rambouillet Teleport ISO Compliance (M/F)

Type of the conctrat :  permanent Job

Localisation :  Rambouillet

Join Eutelsat and use your skills to contribute to innovative projects.

Eutelsat is one of the world's leading commercial satellite operators with a fleet of about 40 satellites. 

As a space pioneer with over 40 years of experience, our mission is to provide satellite capacity.  

Our satellites are used to broadcast television channels and packages, transmit news reports, provide broadband Internet access services and interconnect data networks. 

All our efforts are aimed at providing the highest quality of service to our customers, based on 5 pillars: 

• The best of space to the earth
• Global coverage for local connectivity
• Technological excellence made accessible to all
• A key position at the heart of telecom and audiovisual networks
• Innovation, driving the connectivity of tomorrow

Your Impact : 

You will be accountable for both Eutelsat ITSM platform (ServiceNow) and ISO Compliance for the Eutelsat Rambouillet Teleport.

As accountable of the ITSM platform, you will facilitate changes and upgrades in ServiceNow and provide support to both corporate IT and technical department.

The ITSM platform is today interconnected to several applications and represents the core application for operating the Eutelsat’s services.

As Rambouillet Teleport ISO compliance manager, you will be accountable for ensuring the compliance with ISO 9001, ISO 27001 norms. Furthermore you will support the certification path to meet the ISO14001 certification.

Your missions : 

For ITSM : 

• Managing ITSM projects
• Handling relationships with consulting companies
• Defining the needed budget to develop incoming ITSM activities
• Coordination testing and release activities
• Planning bug-fixing activities on ITSM applications
• Keeping up to date on the latest news regarding the ITSM sector also attending external events

For ISO : 

• Responsible for implementation, monitoring and improvement of ISO9001 (Quality), and ISO27001(Information Security) certifications
• Analysis of governance processes and procedures in order to identify potential Non Conformities and/or implement continual improvements
• Conduct External and Internal Audit performed by certification bodies
• Manage the team with the aim to achieve quality and information system targets
• Regulate, control, and improve the quality of all policies and processes throughout the Company systems
• Promote a culture of continuous improvement throughout the company

Your profiles : 

Required:  

• Master’s degree in management engineering, or equivalent work experience 
• ISO 9001 and ISO27001 knowledge. Knowledge on ISO 14001 is a plus.
• Very good understanding of ITIL Processes
• Good knowledge of ServiceNow platform
• Good technical understanding, in particular in the telecommunication field
• Good team management skills
• Organization and communication skills 
• Excellent written and oral skills in English

Preferential titles:

• Innovative and creative thinking; transparent, open, and self-critical strong conception capabilities in all dimensions 
• High degree of commitment and diligence   
• Proactive and solutions-focused (especially out-of-the-box) in a complex and challenging market
• Ability to perform well in diverse settings and cultures 
• Cool under pressure, flexible, organised and able to handle a high-volume workload
• Planning and organization 

What we offer: 

• An international environment and multicultural teams: an attractive and responsible employer, Eutelsat relies on 1,200 employees from 50 countries who are committed to providing the best quality of service every day
• A stimulating sector of activity
• Modern premises just outside Paris 
• 2 days a week of teleworking
• An attractive package including base salary + bonus 

• Eutelsat is committed to integrating social and environmental issues into its activities as an essential element of successful operations. Eutelsat uses its satellite resources as the preferred infrastructure for bridging the digital divide, while striving to keep the space around the Earth uncluttered and clean in the implementation of its operations.

Be part of the adventure, apply now!

For more information : https://www.eutelsat.com/fr/home.html