CSC Level 1 Controller

Connect with Eutelsat Group

Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator.

As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you at on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world. 

With Eutelsat Group You’ll Get To:

• Pioneer the future of Space Technology
• Bring connectivity to remote frontiers
• Collaboration with customer-centric experts
• Embrace cultural diversity in our global team

In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

Why Eutelsat Group?

• Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We take pride in being led by a female CEO, with one-third of our executive team and 60% of our board represented by women.
• Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles.
• Sustainability at Our Core: At Eutelsat Group, sustainability is more than just a word; it’s woven into our strategy. We’re dedicated to balancing social, environmental, and economic growth — both on Earth and in space.
• Work-Life Balance: We offer flexible schedules and hybrid/remote work options to help you balance your personal and professional life. At Eutelsat Group, we are committed to supporting your well-being and ensuring you have the flexibility you need to succeed both at work and at home.

Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology

Job Overview

We are looking for an enthusiastic and skilled CSC L1 to join our team and play a critical role in technical support and attention to customers over the entire Eutelsat fleet.

To support the commissioning of Earth Stations, adjustment of transmissions and attention to the activation/deactivation of Services, configuration of the Payload in the satellite fleet, follow-up to IRF and EIRP tickets, as well as follow-up to customer requests

This position involves high collaboration with cross-functional teams, requiring coordination with Engineering, Sales, Presales, Planning and other relevant stakeholders. This is a unique opportunity to make a significant impact within an organization that values growth, teamwork, and professional development.

Who You Are:

• Teamwork spirit: ability to collaborate productively in multidisciplinary environments.
• Have a service attitude, be patient, empathetic and cordial with internal and external clients.
• Interest in new technology and innovation.
• Previous experience in customer support.
• Previous experience of working under pressure.
• Availability of working in a shift role
• Problem-solving skills and adaptability in new or complex situations.
• Ability to communicate clearly orally and in writing and understand and rigorously follow operating procedures.

What You’ll Do: 

• Work 24x7 shifts at Mexico CSC. Assist customers to perform peaking and cross pole tests of customer earth stations
• Telephone support and attention to customers at the CSC, such as commissioning of ground stations, access to permanent satellite services
• Activation and deactivation of occasional services (OS), as well as creating Real Times in the SO reservation during non-business hours and days
• Spectral Review of transponders, troubleshooting and ticketing of interference, excess power and bandwidth
• Support in satellite fleet's payload configurations according to the transmission plans in the Eutelsat database.
• Verify and take action join with the Satellite Control department about the alarms on the transponder parameters as current, ALC, etc.
• First level of assistance for reports of interference, since the Call reception and ticket opening, immediate mitigation actions and support in follow-up activities.
• Initial support for Managed Services issues indicated in the UAC alarm console
• Execution of assigned activities and tasks at a specific time according to the calendar of activities scheduled in the CSC Calendar by requirements of internal and/or external clients
• Continuous review, attention and self-assignment of requests received via email at the CSC and their registration in ESM
• Daily review and read confirmation of the Special Working Instructions (SWI) log on the CSC dashboard to ensure the continuation of ongoing and pending activities
• Continuous reading, understanding and application of the procedures recorded on the CSC dashboard to ensure the correct execution of activities.

What You’ll Need:

• Engineering in Telecommunication, Telematics,
• Fluent in Spanish and English is mandatory
• Experience in Telecom or space sector

Where You’ll Work:

• At Mexico City Teleport: Mexico.

The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat Group and acknowledge notice of and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time).

This role is a Eutelsat Group job opening; all our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.