Service Field Engineer

Country/Region: Ca

Connect with Eutelsat Group

Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator.

As a global leader in satellite communications, we provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, provide wholesale broadband Internet access services.

With Eutelsat Group You’ll Get To:

Pioneer the future of Space Technology
Bring connectivity to remote frontiers
Collaborate with customer-centric experts
Embrace cultural diversity in our global team

Where your skills ignite opportunities & you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

Who You Are:

As a Service Fields Support Engineer at OneWeb, you will play a key role in our business growth. You will provide Tier 3 User Terminal Field Service Support to Distribution Partners and for the Ref UTs deployed for Operations. You will be the SME on installation/operation of all User Terminals that are rolled out as part of the product portfolio. You will work with other Operations Engineering and Development teams to provide tier 3 operational support for the early stages of new user terminals deployments, service support escalations, and new system features deployments.

What You’ll Do:

Responsibilities

Provide Tier 3 Field Service Support on User Terminals for Distribution partners and for Ref UTs deployed globally for internal system monitoring.
Support new firmware and software release testing for a variety of UTs
Be the SME on Installation/configuration of all User Terminal that are rolled out as part of the product portfolio
Provide support for installation and configuration of user terminals
On-site engagement and presentation regarding technical issues with users and Distribution Partners
Create customer facing User Terminal Installation Documentation
Document troubleshooting procedures and creating training material for customer operations support
Travel up to 50% of the time

What it Takes: 

Skills

Systematic and methodical approach to debugging and problem solving
Experience with SatCom and RF technologies
Experience in deploying/installing VSAT terminals
Experience with IP networks (routing and switching)
Experience with Linux Operating system
Good verbal and written communication
Understanding of regulatory and test standards related to land maritime and aviation industry
Experience in electrical and mechanical skills required in Satcom
Experience with RF test equipment
A degree in Computer Engineering/Network Engineering/Telecommunications or equivalent experience (5 – 8 years experience)

Where You’ll Be:

Canada

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This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.