Senior Customer Project Manager

Connect with Eutelsat Group

Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator.

As a global leader in satellite communications, we provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, provide wholesale broadband Internet access services.

With Eutelsat Group You’ll Get To:

• Pioneer the future of Space Technology
• Bring connectivity to remote frontiers
• Collaborate with customer-centric experts
• Embrace cultural diversity in our global team

Where your skills ignite opportunities & you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space

Who You Are:

You are a natural team leader who excels at coordinating efforts across multiple groups to achieve business goals. With a talent for navigating customer-facing challenges, you bridge gaps to fulfil contractual commitments effectively. You adapt your communication style to various situations and audiences, demonstrating excellent prioritization, anticipation, and leadership skills. You are technology-savvy, proficient in project management, and possess a strong business acumen. You thrive in fast-paced environments and are ready to build a robust network within our organization

What You’ll Do:

• Oversee the execution of Eutelsat Group’s contractual obligations for the setup and delivery of Connectivity services, ensuring compliance with agreed scopes and timelines.
• Ensure customer satisfaction and deliverable quality by defining clear execution plans, facilitating smooth communication, and anticipating potential issues.
• Coordinate all internal stakeholders to align with business objectives.
• Clearly communicate objectives, plans, issues, and risks to key stakeholders.
• Develop and promote best practices for business support processes and governance.
• Manage business request priorities, facilitating arbitration and escalation of challenging business priorities between projects.
• Contribute to continuous improvement initiatives within the team.

What it Takes: 

• Master’s degree in Information Technology, Telecommunications, Computer Science, or a related field, or a Bachelor’s degree in Business Management or a related field with significant experience in telecom.
• From 5 to 10 years of experience in program/project management and/or customer facing experience in telecom or related industries
• Strong project management skills, with certifications such as PMI PMP or Prince2 being advantageous.
• Demonstrated leadership, with the ability to anticipate needs and prioritize effectively. You proactively drive progress toward achieving objectives.
• A commercial mindset with a customer-first, can-do attitude.
• Excellent written and verbal communication skills, capable of bridging gaps between C-level executives and subject matter experts while building trust with customers and partners.
• Strong decision-making skills, effectively prioritizing multiple issues and requests while clearly communicating plans to stakeholders.
• Exceptional team spirit, with a focus on mentoring, training, and using a coaching approach to bring out the best in others.
• Ability to implement new processes or procedures and promote best practices.
• Proficiency in written and spoken English. Any other language would be a plus

Where You’ll Be:

• Position based in France (Issy les Moulineaux) or United Kingdom (London)

The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat Group and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time).

This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.