Operations Manager - KWiFi Program

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As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you at on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world. 

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• Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We are proud that one-third of our executive team and 60% of our board are represented by women.
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Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology.

 Job Overview

We are looking for a skilled and field-oriented Operations Manager – KWiFi to play a critical role in delivering off-grid, satellite-based WiFi connectivity across rural and underserved areas in Africa.

In this position, you will work closely with the Program Director, Project Manager, local distributors, and technical partners to ensure the successful execution of large-scale deployment operations. This is a unique opportunity to contribute directly to a high-impact digital inclusion program and make a tangible difference in bridging the connectivity gap.

Who You Are

• Execution-focused and field-oriented, with a strong ability to turn plans into results in complex environments
• Experienced in coordinating and motivating diverse teams and partners across multiple countries and cultural contexts
• Comfortable working under pressure and managing parallel operations in remote locations
• Detail-oriented and quality-driven, with a commitment to operational excellence and continuous improvement
• A strong communicator, able to build alignment across technical, commercial, and operational stakeholders

What You’ll Do

• Coordinate day-to-day rollout operations with local distributors, installers, and logistics partners
• Oversee the preparation, delivery, and quality control of satellite terminals, solar kits, and WiFi equipment
• Ensure compliance with installation standards and deployment protocols across multiple countries
• Act as the primary operational contact for field distributors, supporting performance and activation targets
• Translate deployment roadmaps into clear operational execution plans in collaboration with the Project Manager
• Collaborate with partners (e.g., EDF, Orange, solar providers) to manage field deployment and resolve issues
• Contribute to and implement escalation procedures (L1–L3) across operations
• Monitor service quality through tools such as BIP and Indio
• Identify operational risks and propose mitigation strategies
• Improve processes and workflows to enhance efficiency, scalability, and reliability
• Coordinate with the Supply Chain Manager on logistics, delivery planning, and stock management
• Support training and onboarding of installation partners and local technicians

What You’ll Need

• 5+ years of experience in operations, field deployment, or service delivery (ideally in telecom, connectivity, or infrastructure)
• Experience managing rural or off-grid deployments involving hardware (connectivity, solar, or energy systems)
• Strong understanding of operational challenges in Sub-Saharan Africa
• Proven problem-solving skills and ability to drive process improvements
• Fluency in French and English; additional African languages are a plus
• Engineering or technical background preferred, with a hands-on mindset

Where You’ll Work: Issy-les-Moulineaux, France.

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This role is a Eutelsat job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.