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IT Service Delivery Manager H/F

About Eutelsat Group:

 

Founded in 1977, Eutelsat Group is one of the world's leading satellite operators. With a global fleet of satellites and associated ground infrastructure, Eutelsat enables clients across Video, Data, Government, Fixed and Mobile Broadband markets to communicate effectively to their customers, irrespective of their location. Over 6 600 television channels operated by leading media groups are broadcast by Eutelsat to one billion viewers equipped for DTH reception or connected to terrestrial networks. Headquartered in Paris, with offices and teleports around the globe, Eutelsat assembles 1,200 men and women from 50 countries who are dedicated to delivering the highest quality of service.

 

The IT department of Eutelsat is looking for his(-er) IT Services Delivery Manager.

 

 

IT Service Delivery Manager

 

The IT Service Delivery Manager leads the planning, support, and delivery of all IT services to internal clients and customers. This includes the measurement of service statistics, identifying and implementing efficiencies, personnel management, ensuring security processes are created and followed, management of IT assets, maintaining accurate policies and procedures, procurement of IT services and equipment, ensuring IT industry Best Practice is followed to deliver highly-available solutions efficiently and effectively.

 

The Manager of IT Service Delivery is responsible for coordination of internal IT project, ie, to work with internal stakeholder to define requirements and also to work closely with internal department to define SLA and supports needed to run the IT services. He/She is responsible also to manage day-by-day operations, coordinate change management activities and incident management.

The perimeter of responsibility covers IT corporate services, meaning:

  • On-prem applications and infra IT supporting them.
  • Messaging (email, video call) and phone system support
  • Application backup for on-prem and cloud
  • Local corporate network support, ie LAN
  • Employees IT tools and assets

 

Typical Duties and Responsibilities:

  • Implementation and monitoring of service level agreements (SLA’S) related to contracted services
  • Ensure quality and profitable services are performed to the agreed SLA.
  • To ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery
  • To provide reports to an agreed schedule (or on request), including management and account performance reports.
  • Attend client service review meetings; areas covered will include performance reports, service improvements, quality and processes.
  • Establish and enforce policies and procedures in line with security and strategic objectives.

 

Requirements:

 

  • Demonstrable experience of working in an IT Service management role.
  • Experience of managing suppliers in outsourcing contracts
  • ITILv4 certification is desirable. 
  • Strong experience in managing IT services.
  • Strong Knowledge of Linux/Windows server environment
  • Strong coaching, and project management experience
  • Ability to multi-task efficiently.
  • Proven people management skills.
  • Ability to work in Team
  • High ability to work under pressure
  • Problem solving abilities
  • Excellent communication skills
  • High degree of commitment and diligence
  • Excellent written and oral skills in English
  • Ability to perform well in diverse settings and cultures
  • Readiness to travel willingness to work flexible hours.