Customer & Operational Excellence Data Analyst M/F

Connect with Eutelsat Group

Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator.

As a global leader in satellite communications, we provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, provide wholesale broadband Internet access services.

With Eutelsat Group You’ll Get To:

• Pioneer the future of Space Technology
• Bring connectivity to remote frontiers.
• Collaborate with customer-centric experts.
• Embrace cultural diversity in our global team.

Where your skills ignite opportunities & you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

Who You Are:

As a Data analyst, you will collect insights from data to help businesses make decisions with regards to Customer Knowledge and Operational Efficiency.

Take part in an international project which aims to impact the customer journey (marketing, finance, sales, operations) as well as the teams involved in the underlying processes, on decision making based on internal and external data. You will use data coming from the entire IT ecosystem (Salesforce, SAP, Zuora, OSS, etc) as well as external databases (Geomarketing, Maritime fleet data, etc).

What You’ll Do:

• You work with business stakeholders to understand their needs and collaborate with other teams (data engineers, data scientists) to identify data sources, build data models and dashboards to provide insights into business operations
• You support the business analyst team and help them to structure the data sets with SQL and provide advanced statistical models.
• You interpret the data to find trends or patterns, to produce actionable insight to help organizations achieve their goals
• You turn the insights into visualizations that make abstract findings real for stakeholders
• You define the performance KPIs with respect to the process, organization structures and internal customer’s need
• You track KPIs errors, identify the source and manager the resolutions of the problem

What it takes:

• You are graduated in a Master’s Degree in statistic preferably or quantitative subject (computer science, mathematics, engineering, statistics or economy)
• You are fluent in English
• You are being proficient with SQL. (Python or R would be an advantage)
• You are familiar with Tableau or Power, Salesforce CRM system an advantage
• You have good oral and written communication skills
• You have good attention to detail, intellectual curiosity and analytical skills
• Lean six sigma certification would be a plus

Where You’ll Be: Issy les Moulineaux, France

The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat Group and acknowledge notice of and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time).

This role is a Eutelsat Group job opening; all our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.