Africa Customer Supply Specialist

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Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator.

As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you at on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world. 

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• Pioneer the future of Space Technology
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In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

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• Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We are proud that one-third of our executive team and 60% of our board are represented by women.
• Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles.
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Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology.

Who You Are: 

You’re passionate about logistics, customer relation and team management. You enjoy working on challenge and satisfying customers. You are agile and open minded. You want to make a real difference in the world by offering a high level of service.

What You’ll Do: 

The Customer Supply Specialist reports to the Customer Supply Manager Africa

The Customer Supply Specialist covers dedicated region and customers. He/she performs all activities and tasks necessary to operate the orders deliveries all over the world.

What it Takes: 

Summary of the position:

The Africa Customer Supply Specialist mission is to organize the follow-up and management of the logistics flow for the Konnect Africa entities in the Democratic Republic of Congo & Ivory coast. This activity will mainly focus on all the offices attached to the DRC Hub & Ivory Coast. 

For this position, a 360° understanding of the local government ecosystem through the ability to ensure compliance with current import regulations and the monitoring of sales activities is an asset. So, the Logistics & Customer Supply must:

• Manage the end-to-end process of the logistics flows related to the inbound flows/ Warehousing/ logistics preparation/ shipments/ Outbound deliveries through specific tools,
• Assist with administrative procedures related to the business (e.g. equipments approval by the regulator, etc.),
• Manage contractual relation with Supply Chain Partners and the warehouse,
• Monitor the stock level including the weekly, monthly inventories and the reconciliations of results,
• Follow up the orders to be prepared and shipped from warehouses to the customers,
• Monitor and manage all the return material for the dedicated customers through specific tools,
• Monitor the performance: operations and local costs,
• Animate the improvement action plan if any,
• Find alternatives to improve the solutions for Sales Team requests
• Manage potential claims & delays for the assigned distribution partners

The Africa Customer Supply Specialist has the following internal customers:

• Other teams of the Operations Direction
• Supply Chain Teammates
• Sales & Finance Team

The Africa Customer Supply Specialist is accountable for the KPI and the processes in his/her scope:

• KPI related to the leadtime (time to prepare & time to deliver)
• KPI related to the stock management (Inventory accuracy)
• KPI related to the cost (Average cost of storage / Kit outbounded / distribution channel in the country etc).

Qualification – experience and skills:

• Minimum 3 years of experience in similar business environment,
• Good knowledge and experience of Supply chain & Logistics,
• Good knowledge of African countries & market,
• University degree in management or business school (Bac+5),
• Computer skills (Word - Excel - PPT),
• Knowledge of customs legislation,
• French / English written and spoken,
• Good Communication and able to work with a remote management team,
• Analytical & synthetical skills,
• Ability to build strong relationships with local partners and local administrative entities,
• Ability to adapt to organizational changes and for challenges.
• Capability to travel over DRC & Ivory Coast any time and in case of any need.

Where You’ll Be: Kinshasa or Issy-les-Moulineaux

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This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.