Demand and Service Provisioning Specialist

Mission

The Demand and Service Provisioning Specialist  will work in the Connectivity area and will be responsible for the orchestration of activities to satisfy Customer needs leading to service implementations into the technical domain, together with technical teams. In particular:

  • Customer Deals: coordinate technical implementation activities and monitor the overall demand needs following business prioritization
  • Product Configuration: demand entry point from Products Managers to the Department of Service Operations (DSOps) for product catalogue modifications not requiring developments
  • Processes: define and monitor the Demand and Release processes for all DSOps technical teams
  • Coordination of implementation and delivery activities for customer deals requests and product configurations 
  • Monitoring the performances of the Demand activities 
  • Improvement of the Demand and Release process 

 

Requirements

  • At least 3 years of working experience in a similar role
  • Knowledge of B2C/B2B wholesale satellite solutions
  • Proven ability to effectively communicate to Customers in English, whereas English and Italian remain the internal working languages
  • Bachelor’s degree in Telecommunication Engineering, or Networking Engineering, or similar